GENERAL SERVICE
QUESTIONS
Why
should I choose Youngtimers Transit?
Youngtimers provides real options for families struggling
to meet day-to-day transportation challenges. Not your typical car
service, our flexible schedules, affordable pricing, and service packages
are designed with the family in mind.
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What
does Youngtimers do to ensure safety for its patrons?
At Youngtimers safety is our top priority. Our customers
entrust us with their most precious assets - their family members,
and we do not take that lightly. Not only are we fully licensed and
insured, but each bus also has a first aid kit on board and all of
our drivers are pre-screened.
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Is
Youngtimers Transit services for children only?
While we pride ourselves on being the premier metro area transporation
service catering to children, our top of the line shuttles can handle
most patron demands, including getting Grandparents to doctor's appointments,
driving business professionals to transit stations, and providing
travel to local airports.
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Do
I have to be a member to use the services?
Youngtimer members enjoy the convenience of routine service as well
as special discounts and incentives, but anyone can benefit from our
range of services. Whether you need transportation to a friend's home,
are taking a trip to the mall, or are going to a doctor's appointment,
Youngtimers is the perfect solution to meet your occassional transportation
needs.
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Do
you use school buses?
No. We use passenger mini buses, on rare occassions of emergencies
we may also use passenger vans.
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Do
you transport on days of inclement weather?
We follow Prince George’s County School System for inclement
weather. However, in the event we feel transportation may be dangerous,
we reserve the right to cancel service for the day as a precautionary
measure to ensure the safety of our riders and employees. Parents
will be immediately notified via email.
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Can
I pick-up/drop-off at another transit stop?
Yes. This is a good option if you think you may be running late and
may not get to your transit stop in time.
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How
will I know if the bus is running late?
We send text messages to patrons/parents when the bus is running more
than 10 min. late.
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Can
Youngtimers handle group requests?
Youngtimers does provide service to groups; anything from family trips
to the National Harbor to carpool arrangements for sports teams. Contact
us for more information on available group discounts.
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How
much notice needs to be given before service starts?
One of the first things we do when you contact Youngtimers is attempt
to understand how we can best support you. We share information on
our service options while also obtaining more details on your points
of need. From there, our team works with you to identify an appropriate
schedule and confirm your reservation. All of this can be done within
1 business day so that you can soon be well on your way!
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How
do I make payment?
We prefer you pay by credit card. Authorization forms are included
in your enrollment packet. Payment options are bi-weekly or monthly(every
4 weeks). We do accept checks, however, payment must be received and
processed before the next week of service begins.
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What
are the terms and conditions for using Youngtimers' services?
In order to ensure a high standard of service and a pleasant experience
for all patrons, Youngtimers provides every customer with documentation
of our corporate policies.
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How
do I sign-up for service?
Signing up for service is as easy as contacting Youngtimers! Please
call us or fill out our contact form to
obtain additional information. We will gladly email our Registration
Packet for your review.
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What
is the best way to reach Youngtimers Transit?
If you are interested in service, call and leave a detailed message
and we will receive it within the hour. We return calls within 24-48
hours. Or, you can send us an email at info@youngtimerstransit.com
and we’ll receive it immediately. Depending on the email, we
may be able to respond back within the hour, but definitely within
24 hours. Once enrolled for service, families receive a direct number
that can be used for texting or emergency phone calls.
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CHILDREN'S SERVICE QUESTIONS
How
do you confirm that underage passengers have been dropped off successfully?
Children who are at least 13 years of age may be released at a specified
location on their own recognizance with a signed waiver by the parent.
This means that Youngtimers Transit has the authority to release your
child to a location, not a specific person.
Children under 13 years old are released only to
authorized individuals who have been listed on your application. This
means that the drop off does not occur once a specific destination
is reached, but when the authorized individual takes possession of
the child. Please note, it is the sole responsibility of the parent
to ensure that the authorized adult is present at the drop off location
at the designated time.
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If
I choose fall or spring semester transportation, does that follow
my child’s school semester dates?
No. Since Youngtimers Transit services various schools,
we define a fall semester as August to December, and spring semester
as January to June. If you are not choosing annual or semester transportation,
it is considered non-contractual and your rate will be modified accordingly.
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What
types of entertainment does Youngtimers provide?
Each of the Youngtimers buses are equipped with television screens
and DVD players so that patrons can enjoy movies or television shows
during their ride. These items are pre-selected by Youngtimers based
on the types of patrons on board and age-appropriateness of the material.
And don't forget our famous Fun Fridays when we provide
wireless gaming systems for patrons to play while in transit.
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Do
you transport on days of an early dismissal?
Unless we are your schools primary transit provider, we do not transport
on days where there are early dismissals. Since we service various
schools, there may be conflicting times that will make it impossible
to transport.
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If
my child misses the bus, will it go back for him/her?
No. Time is essential for ALL means of transportation; therefore we
cannot go back to retrieve any child that has missed the bus. The
bus driver is instructed to give 5 minutes of wait time at each transit
stop.
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Can
I have my child’s friend ride home with him from school?
No. Only enrolled passengers are allowed on Youngtimers Transit vehicles.
However, it can be pre-arranged if this type of transit service is
necessary for a discounted rate and if space is available.
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Can
my child’s service be cancelled or suspended?
Yes. Youngtimers transit can suspend or terminate a contract for non-payment
or insubordinate or disrespectful behavior of child on the bus.
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Is
payment still expected if my child doesn’t ride the bus or if
school is closed?
Yes. Charges are based on a weekly fee, not daily. You are still expected
to pay even if your child misses a day or the entire week. However,
we do not charge during the week for Christmas and Spring break.
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Do
I need to inform Youngtimers Transit if I won’t need service
for the day?
You only need to inform us if your child is a Door to Door rider.
Transit stop riders have a window of time to get to their pick-up
location/transit stop. If they are not there, it is presumed that
the child will not be riding for the day.
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How
do I contact someone for emergencies?
Once your child is enrolled for transit services, we give clients
our emergency telephone number. We request text messages as a means
to communicate regarding minor incidents; however, feel free to call
if necessary.
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